AI Transformation for Customer Success

From strategy to implementation, MAKR equips CS leaders with the team, agents, and framework to unlock measurable value with AI.

The Offering

  • AI Transformation Team

    We get CS. We get AI.


    MAKR embeds alongside your team—not as outside consultants, but as partners. With AI builders, agentic experts, and seasoned CS leaders, we guide your org through transformation with empathy, strategy, and execution that sticks for your team.

  • Implementation & Rollout

    Meeting you where you are.


    Every CS org is at a different stage of AI maturity. Whether you’re standardizing LLM use, deploying custom agents, or building new ones, we design and roll out solutions your team can actually adopt—reducing friction and maximizing adoption.

  • Value Delivery Confirmation

    Proving impact.


    Transformation isn’t theory. It’s impact. Together, we track and realize measurable outcomes across your CS org directly impacted by AI adoption. By anchoring value, AI adoption isn’t just change. It’s proven progress that your leaders and CSMs can see, trust and build on.

Why MAKR

We get CS. We get AI. And we bring them together to transform outcomes.

At MAKR, we’re not another AI vendor dropping off tools and leaving you to figure it out. We embed with your Customer Success team, meeting you where you are and guiding you step-by-step through meaningful AI adoption.

  • We’ve been in the trenches of CS at scale, partnering with global brands and working at customer-centric companies like HubSpot, Marriott and Virgin. We know the challenges of renewals, retention, and expansion, and we know what actually works.

  • Our staircase model of AI adoption (adapted from MIT CISTR, purpose-built for CS) ensures your organization climbs toward value at a pace that sticks. From assessment, to tailored agents, to full rollout, every step is designed for measurable results.

  • Our Customer Success Agents don’t replace CSMs. They coach, guide, and extend them. From change management coaching, to onboarding, to churn prevention, to KPI creation, our agents are embedded partners in your success journey.

  • We don’t hand you theory. We co-create, implement, and track impact with you. Together, we prove adoption, reduce churn, and increase customer loyalty in ways your leadership and frontline can trust.