What is MAKR?

MAKR builds AI-powered agents specifically for Customer Success and Experience teams. These agents help with onboarding, churn prevention, customer meeting prep, and more — designed by a CS leader and built on Agent.ai, the secure, no-code platform created by Dharmesh Shah (co-founder of HubSpot).

When should you use an agent instead of ChatGPT or another LLM?

Use a MAKR agent when you need structured, repeatable results for Customer Success workflows like onboarding, QBRs, churn prevention, or meeting prep. Unlike ChatGPT, which requires prompting and interpretation, MAKR agents follow built-in logic and expertise, so your team gets consistent, strategic outputs every time.

They’re ideal when:

✅ You need accurate, on-brand content — not guesswork

✅ You want faster workflows without writing prompts or rewriting responses

✅ You value built-in CS strategy for real use cases like renewals and onboarding

✅ You want outputs your team can immediately act on

How is this different from a Customer Success Platform (CSP)?

Customer Success Platforms like Gainsight or Catalyst offer dashboards, account health scores, and reporting. MAKR agents focus on doing. They create onboarding plans, prep call agendas, and draft retention strategies. They are each created for a very specific task, relying on years of expert experience as well as deep analysis and data built into to the agent.

Do I need to write prompts or have technical skills?

No. MAKR agents are prebuilt and plug-and-play. You just input customer details (like goals or status), and the agent generates outputs like agendas, plans, or strategic insights — no prompts or training required.

How do I access the agents?

Once you purchase an agent, you’ll get a private access link to your agent via email. You’ll enter your inputs and get actionable outputs in minutes. No installs, downloads, or dev work required.

Are MAKR agents secure and trustworthy?

Absolutely. MAKR agents run on Agent.ai, which prioritizes your data’s security and privacy:

🔒 Encrypted in transit and at rest using industry-standard encryption

🔐 Full control over inputs and outputs—your data isn’t shared or resold

🛡️ No secondary use

📂 Stored for session continuity, so it can maintain conversation context and history—but only for functional use