Leading Indicator KPI Creator

What's your company's domain?

What segment(s) and lifecycle stage(s) do you work with?

How are contracts and billing structured? (monthly, annual, per-seat, usage)

What do your best customers do? (features they use, behaviors)

What typically happens before customers churn or become unhealthy?

What can you currently measure? (tools, data sources, KPIs)

What tools do you currently use to track customer health?

What do your best customers have in common?

What key actions show a customer is succeeding?

Leading Indicator KPI Creator