Image 1 of 1
Image 1 of 1
Image 1 of 1
Image 1 of 1
This is a senior-level strategy conversation for CS and CX leaders who know AI will reshape their org—and want a clear path forward without committing to the wrong build, vendor, or operating model.
This session is not the work.
It’s how we decide what the real work should be.
Most teams don’t fail at AI because they lack tools.
They fail because they start in the wrong place.
A pilot here.
A feature there.
A vendor promising the world.
What’s missing is a coherent strategy—one that connects AI to retention, expansion, and how your team actually operates. Without that, every AI decision just creates more surface area and more risk.
This is a diagnostic and alignment session, grounded in the MAKR AI Transformation Staircase.
We use the hour to:
Clarify where your org actually is on the AI maturity curve
Identify the highest-leverage CS and CX opportunities (and what to ignore)
Surface constraints that will quietly kill adoption if you don’t address them early
Decide whether it makes sense to move forward—and how
You will leave with direction, not a document.
This is:
A one-hour strategic working session with a CS operator and agent-builder
A place to pressure-test your thinking before you commit resources
The front door to a longer-term MAKR engagement
This is not:
A prompt pack
A generic AI playbook
A one-and-done “here’s your roadmap, good luck” call
If what you need is a template, this isn’t it.
For teams where there’s a strong fit, this session typically leads into:
A scoped MAKR AI Opportunity Assessment
Agent pilot design and validation
Operationalization across CS workflows
Ongoing advisory as AI becomes part of how CS actually runs
We don’t build until the strategy is right.
And we don’t scale until it’s working.
CS & CX leaders who want to get AI right, not fast
Founders who need a durable success motion, not a flashy demo
Teams who want a trusted thought partner, not another vendor
Checkout → instant scheduling
Payment confirms your session
Limited weekly availability
This is a senior-level strategy conversation for CS and CX leaders who know AI will reshape their org—and want a clear path forward without committing to the wrong build, vendor, or operating model.
This session is not the work.
It’s how we decide what the real work should be.
Most teams don’t fail at AI because they lack tools.
They fail because they start in the wrong place.
A pilot here.
A feature there.
A vendor promising the world.
What’s missing is a coherent strategy—one that connects AI to retention, expansion, and how your team actually operates. Without that, every AI decision just creates more surface area and more risk.
This is a diagnostic and alignment session, grounded in the MAKR AI Transformation Staircase.
We use the hour to:
Clarify where your org actually is on the AI maturity curve
Identify the highest-leverage CS and CX opportunities (and what to ignore)
Surface constraints that will quietly kill adoption if you don’t address them early
Decide whether it makes sense to move forward—and how
You will leave with direction, not a document.
This is:
A one-hour strategic working session with a CS operator and agent-builder
A place to pressure-test your thinking before you commit resources
The front door to a longer-term MAKR engagement
This is not:
A prompt pack
A generic AI playbook
A one-and-done “here’s your roadmap, good luck” call
If what you need is a template, this isn’t it.
For teams where there’s a strong fit, this session typically leads into:
A scoped MAKR AI Opportunity Assessment
Agent pilot design and validation
Operationalization across CS workflows
Ongoing advisory as AI becomes part of how CS actually runs
We don’t build until the strategy is right.
And we don’t scale until it’s working.
CS & CX leaders who want to get AI right, not fast
Founders who need a durable success motion, not a flashy demo
Teams who want a trusted thought partner, not another vendor
Checkout → instant scheduling
Payment confirms your session
Limited weekly availability