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Customer Success Leading Indicator KPI Creator
Stop explaining why customers left. Start knowing they’re going to stay.
Most Customer Success teams are stuck in the "Lagging Indicator Loop." You’re reporting on churn and renewals—events that have already happened. By the time the data looks bad, the revenue is already gone.
The Customer Success Leading Indicator KPI Creator is a personalized AI agent that ends the era of "fuzzy" metrics. It doesn't just give you a generic list; it performs an expert analysis of your specific company and builds a high-precision, 2025-ready framework. It identifies the leading indicators that actually predict your future revenue.
Just buy, get your KPIs, take action and watch churn decrease.
The Problem: The "KPI Fog"
Vanity Metrics: You're tracking login rates and NPS that have zero correlation to actual renewals.
Reactive Reporting: You’re measuring "death" (churn) instead of "health" (usage).
The Executive Gap: Leadership asks "So what?" when you present your slides because they don't see the ROI.
The Solution: Your Personalized CS Strategist
This agent eliminates the fog by shifting your team from reactive firefighting to proactive growth. It builds a predictive engine tailored specifically to your product lifecycle.
Custom Leading Indicators: Swaps "vanity" metrics for the signals that actually predict renewals for your specific product.
Automated Thresholds: Defines exactly what "Red, Yellow, and Green" look like for your business so there’s zero ambiguity.
Proactive Action Triggers: Every KPI comes with a specific playbook telling your team exactly what to do the moment a metric slips.
Executive-Ready Soundbites: Provides the ROI logic needed to prove CS value to your CEO and CFO instantly.
Catch "Silent Churn": Identifies accounts losing momentum months before they ever hit the "Cancel" button.
How It Works
Purchase & Access: Purchase and get access to the AI Agent.
Provide Context via Form Fill: Answer a few questions about your company, customers and goals.
Personalized Analysis: The agent analyzes your specific customer journey and goals.
Deployment: Use the generated strategy, roadmaps and playbooks to roll it out to your team.
Optimization: The agent stays "live," updating your strategy as your company and industry benchmarks evolve.
What’s Included in Your Annual Subscription
4-Phase Implementation Roadmap: A step-by-step guide from initial setup to long-term optimization.
The "Traffic Light" Framework: Precision thresholds so you know exactly when a metric moves from "Good" to "Action Needed."
Communication Playbooks: Tailored messaging templates for your CSMs, Managers, and Leadership.
Tracking Guidance: Specific instructions on how to wire these metrics into Mixpanel, Amplitude, or your CRM.
Industry Benchmarks: Integrated data from the latest CS trends (Gainsight, ChurnZero, Vitally).
Lifetime Updates: As the CS landscape shifts, the agent’s logic evolves with it.
How Access Works
This is a standalone AI agent and does not connect to your internal systems or data.
After purchase, you’ll receive an email with a private login link to access the agent instantly. No setup required.
If you’re looking for an agent that connects to your tools, data, or workflows, email kate@makrventuresllc.com to discuss a custom build.
Stop explaining why customers left. Start knowing they’re going to stay.
Most Customer Success teams are stuck in the "Lagging Indicator Loop." You’re reporting on churn and renewals—events that have already happened. By the time the data looks bad, the revenue is already gone.
The Customer Success Leading Indicator KPI Creator is a personalized AI agent that ends the era of "fuzzy" metrics. It doesn't just give you a generic list; it performs an expert analysis of your specific company and builds a high-precision, 2025-ready framework. It identifies the leading indicators that actually predict your future revenue.
Just buy, get your KPIs, take action and watch churn decrease.
The Problem: The "KPI Fog"
Vanity Metrics: You're tracking login rates and NPS that have zero correlation to actual renewals.
Reactive Reporting: You’re measuring "death" (churn) instead of "health" (usage).
The Executive Gap: Leadership asks "So what?" when you present your slides because they don't see the ROI.
The Solution: Your Personalized CS Strategist
This agent eliminates the fog by shifting your team from reactive firefighting to proactive growth. It builds a predictive engine tailored specifically to your product lifecycle.
Custom Leading Indicators: Swaps "vanity" metrics for the signals that actually predict renewals for your specific product.
Automated Thresholds: Defines exactly what "Red, Yellow, and Green" look like for your business so there’s zero ambiguity.
Proactive Action Triggers: Every KPI comes with a specific playbook telling your team exactly what to do the moment a metric slips.
Executive-Ready Soundbites: Provides the ROI logic needed to prove CS value to your CEO and CFO instantly.
Catch "Silent Churn": Identifies accounts losing momentum months before they ever hit the "Cancel" button.
How It Works
Purchase & Access: Purchase and get access to the AI Agent.
Provide Context via Form Fill: Answer a few questions about your company, customers and goals.
Personalized Analysis: The agent analyzes your specific customer journey and goals.
Deployment: Use the generated strategy, roadmaps and playbooks to roll it out to your team.
Optimization: The agent stays "live," updating your strategy as your company and industry benchmarks evolve.
What’s Included in Your Annual Subscription
4-Phase Implementation Roadmap: A step-by-step guide from initial setup to long-term optimization.
The "Traffic Light" Framework: Precision thresholds so you know exactly when a metric moves from "Good" to "Action Needed."
Communication Playbooks: Tailored messaging templates for your CSMs, Managers, and Leadership.
Tracking Guidance: Specific instructions on how to wire these metrics into Mixpanel, Amplitude, or your CRM.
Industry Benchmarks: Integrated data from the latest CS trends (Gainsight, ChurnZero, Vitally).
Lifetime Updates: As the CS landscape shifts, the agent’s logic evolves with it.
How Access Works
This is a standalone AI agent and does not connect to your internal systems or data.
After purchase, you’ll receive an email with a private login link to access the agent instantly. No setup required.